Their customers may love free delivery but some firms should find more profitable ways to juice sales

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When Zappos started selling shoes online in 1999, its founders had bigger concerns than the much hyped Y2K bug that was supposedly going to wipe out computer systems at midnight Jan. 1. Their…


There is an artificial intelligence tool for every stage of the business startup process

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Garry Kasparov never had a chance. In 1997, the world chess champion , a computer powered by artificial intelligence (AI). In the match, Kasparov was evaluating three chess moves per second. Pretty impressive…


Message to board recruiters: a legal education proves its worth in the C-suite

Dru Armstrong, recently named CEO of fintech company AffiniPay

It is one of those perennial parlor-game questions: What type of educational background makes for the best CEOs? Plenty will swear by the value of a finance or engineering pedigree, while others will insist you can’t go…


When it comes to keeping norm violators in line, it sure beats ostracism or physical confrontation

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Social norms keep communities and organizations humming along. These unspoken rules are easy to overlook. …


Celebrating women who break through the glass ceiling or pushing the business case for diversity can set back the drive for equality

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If you work in the diversity and inclusion space, you likely have a couple of go-to moves. Celebrate progress made by a woman in a high-profile leadership position…


New York City parking ticket scofflaws teach us a lesson about the limits of behavioral economics

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Over the past decade, if you feel you’ve been played like a puppet — nudged to pay overdue taxes or limit water consumption — it’s not your imagination. …


Peer mentors can provide a bigger boost than traditional mentors. Pity that few organizations bother to tap this hidden power

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Management thinkers are not used to looking to the education or health-care systems for inspiration to improve organizations. …


Companies with strong environmental, social, and governance metrics often do better in tough times. This pandemic may be different

The Covid-19 pandemic has been miserable for business across the board, buzz-sawing through corporate plans and industry assumptions. But it also accelerated trends rumbling in the economy’s background. The virtual workplace…


Dense friend networks and tight community ties give start-ups better access to bank loans and other formal investments

Social capital is like a trump card that improves any hand you’re dealt. Having a dense network of family, friends and colleagues — or living in a trusting community in which members…


Why greenwashers and their ilk need some time in the rinse cycle

Have we ever lived in a greener, more socially aware and public health-loving era of corporate activity?

The greenwashers tell me that bottled water is the most environmentally responsible product in the world. The coronawashers suggest I focus on the 2,700 ventilator parts that an arms manufacturer produced rather than…

Alan Morantz

I write about new management ideas. And other stuff. Author of Where Is Here: Canada’s Maps and the Stories They Tell.

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